30-Day Money-Back Guarantee

If your pet doesn't love the product, email us within 30 days of delivery for a full refund. We'll send you a prepaid return label. Most refunds are processed within 48 hours of receiving the return.

Damaged or defective items

If your product arrives damaged or defective, email us a photo within 7 days and we'll send a replacement immediately at no charge.

1-year warranty on electronics

All fountains and smart devices come with a 1-year warranty on electronic components. If the pump dies, sensor fails, or battery won't hold charge, email us for a free replacement.

How to start a return

Email hello@pethaze.com with your order number. We respond within a few hours.