Politique d’expédition
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SHIPPING POLICY
Thank you for shopping with Pethaze. We're committed to delivering your order as quickly and reliably as possible.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Times We ship to the United States and internationally. Estimated delivery times after dispatch are as follows:
- United States: 3–15 business days
- International: 14–21 business days
Please note that these are estimates and actual delivery times may vary due to customs processing, carrier delays, or other factors outside our control.
Tracking Your Order Once your order has shipped, you will receive a tracking number by email. You can use this number to monitor your shipment's progress. Please allow 2–5 business days for tracking information to update after you receive your confirmation.
Customs & Import Duties For international orders, customs fees, import duties, and taxes may apply upon delivery and are the sole responsibility of the customer. Pethaze is not responsible for delays caused by customs processing.
Lost or Delayed Packages If your order has not arrived within the estimated delivery window, please contact us at hello@pethaze.com and we will investigate with the carrier on your behalf.
Incorrect Address Please ensure your shipping address is correct at checkout. Pethaze is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at hello@pethaze.com and we will do our best to correct it before dispatch.
For any shipping questions, contact us at hello@pethaze.com.